1. Information We Collect
365cui collects various types of information to ensure we can provide a secure, personalised, and high-quality service to every player. The information we collect falls into two main categories: information you provide directly, and information collected automatically when you use our platform.
Information You Provide Directly
Automatically Collected Information
When you browse or use the 365cui platform, our systems automatically record certain technical information required to ensure the platform operates smoothly and securely:
- IP address and general geographic location (state/country level)
- Type and version of web browser or app used
- Device type, operating system and screen resolution
- Gaming activity records including wagering, wins, and session duration
- Access log data including pages visited and visit timestamps
- Cookie data and session identifiers
2. How We Collect Data
365cui collects personal information through a variety of channels. Understanding how we collect data helps you make more informed decisions about what information you share with us.
- Account Registration: The registration form you complete when opening a new account at 365cui.
- KYC Process: Identity verification documents uploaded during the account verification process, including identification cards and proof of address.
- Financial Transactions: Information shared during the deposit and withdrawal process via FPX, DuitNow, Touch 'n Go eWallet and other payment methods.
- Support Interaction: Conversations via live chat, email or other support channels that you initiate.
- Cookies & Tracking Technologies: Data collected automatically via cookies and analytics scripts while you browse the platform.
- Mobile App: Data collected through the 365cui app, including push notifications if you have granted permission.
3. Purpose of Personal Data Use
All information we collect is used for clear and legitimate purposes. 365cui does not use your data for any purpose beyond those stated below without obtaining additional consent from you:
4. Sharing Data with Third Parties
While 365cui does not sell your data, there are certain situations where we need to share information with trusted third parties to ensure the platform operates properly and complies with legal requirements:
- Payment Service Providers: Transaction information required to process your deposits and withdrawals via FPX, DuitNow and licensed payment gateways.
- Game Software Providers: Session and game activity data required by licensed game providers to ensure game integrity.
- Identity Verification Services: KYC documents submitted to licensed identity verification providers for review purposes.
- Legal Authority: Information required when mandated by a court order, regulatory directive or applicable legal requirement.
- Analytics Services: Anonymised and aggregated data shared with analytics providers to help us understand platform usage patterns.
All third-party partners working with 365cui are required to comply with strict data security standards and are only permitted to use your data for the purposes specified in our agreements with them.
5. Data Storage and Security
365cui takes our responsibility to protect your personal data seriously. We implement multiple layers of technical and organisational safeguards to ensure your data remains secure at all times:
- Data Encryption: All data transmitted between your device and 365cui's servers is protected with 256-bit SSL/TLS encryption. Sensitive data in our databases is also encrypted at rest.
- Strict Access Control: Only licensed staff with a legitimate business need are granted access to players' personal data, and all access is audited on a regular basis.
- Secure Infrastructure: Our servers are protected by next-generation firewalls, intrusion detection systems and 24/7 security monitoring.
- Data Backup: Your data is regularly backed up to secure, separate locations to prevent data loss due to technical failure.
- Security Testing: The 365cui platform undergoes regular penetration testing and security audits by independent experts.
Data retention periods depend on the type of information and applicable legal requirements. Generally, active account data is retained for the duration of the active account plus seven (7) years to meet anti-money laundering (AML) requirements. Data that is no longer needed will be securely deleted or anonymized.
6. Cookies and Tracking Technologies
365cui uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
- Performance Cookies: Helps us understand how players use the platform so we can make relevant improvements.
- Functional Cookies: Remembers your preferences such as preferred language, display format and account settings to streamline future visits.
- Analytics Cookies: Used to analyse traffic patterns and platform usage in an aggregated and anonymised manner.
You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of the 365cui platform.
7. Your Privacy Rights
As a 365cui platform user, you have several rights regarding the personal data we hold about you. These rights are granted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international privacy standards:
Right to Data Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
You may request that we correct any inaccurate or outdated personal data via your account settings or by contacting support.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal retention requirements.
Right to Restrict Processing
In certain circumstances, you may request that we restrict how we process your personal data.
Right to Withdraw Consent
You may withdraw consent for marketing communications at any time via the unsubscribe link.
Right to Complain
You have the right to lodge a complaint with the relevant data protection authority if you believe your privacy rights have been violated.
To exercise any of the above rights, please contact our privacy team by email at [email protected] or via the platform's live chat. We will endeavor to process your request within 30 business days.
8. Children's Privacy
The 365cui platform is exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data of minors. If we discover that a child's data has been collected without valid parental or guardian consent, we will immediately delete that information and close the relevant account.
If you are a parent or guardian and believe your child has registered on the 365cui platform, please contact us immediately through our support channels so that appropriate action can be taken.
9. Links to Third-Party Sites
The 365cui platform may contain links to third-party websites or services in certain contexts, such as game provider pages. This Privacy Policy applies only to the 365cui platform and does not cover the privacy practices of any third-party websites or services.
We encourage you to read and understand the privacy policy of any third-party website you visit, as we are not responsible for their data collection or processing practices.
10. Changes to the Privacy Policy
365cui reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or evolving industry standards. When material changes are made, we will notify you via a platform notification or an email to your registered address.
We encourage you to review this page periodically. The "Updated" date at the top of this document indicates the date of the last revision. Continued use of the 365cui platform after any changes are published means you accept the updated privacy terms.
11. Contact Us Regarding Privacy
If you have any questions, concerns or wish to exercise your privacy rights, the 365cui privacy team is here to help. We are committed to responding to all privacy-related enquiries within a reasonable timeframe:
- Privacy Email: [email protected] (displayed as plain text, not a link)
- Live Chat: Available 24/7 via the chat icon on the platform
- FAQ: Visit page FAQ us for instant answers