1. Acceptance of Terms
These Terms and Conditions ("Agreement") constitute a legal contract between you ("User" or "Player") and 365cui ("Platform", "Us"). This Agreement governs all aspects of your use of the website, mobile app and all services provided by 365cui.
Accessing and using the 365cui platform means you fully accept these terms without any conditions or exceptions. These terms apply together with our Privacy Policy and Responsible Gaming Policy, which also form part of the overall agreement between you and 365cui.
365cui reserves the right to modify, update, or replace any part of this Agreement at any time. Changes take effect immediately upon being posted on the platform. Continued use of the 365cui platform after any changes constitutes your acceptance of the updated terms.
2. Account Eligibility
To register and use the 365cui platform, you must meet the following eligibility requirements:
- Aged at least 18 years old on the registration date.
- Not a citizen or resident of a country that explicitly prohibits online gambling.
- Have full legal capacity to enter into binding agreements.
- Never previously banned or suspended from the 365cui platform.
- Acting in a personal capacity, not on behalf of any third party.
365cui reserves the right to request proof of age, identity, or other eligibility documents at any time. Failure to provide the requested documents within the specified timeframe may result in account restriction or termination, as well as suspension of any pending withdrawals.
3. Account Registration and Management
Each player is only permitted to hold one (1) active account on the 365cui platform. Holding multiple accounts is a serious violation that may result in the termination of all associated accounts and forfeiture of all related funds and bonuses.
During registration, you are required to provide accurate, complete and up-to-date information including your full name, date of birth, email address and phone number. This information is used for identity verification (KYC) and withdrawal processing.
You are solely responsible for maintaining the confidentiality of your account password. 365cui will not be liable for any losses arising from unauthorized access resulting from your own negligence in safeguarding your login credentials. Please contact our support team immediately if you suspect your account has been compromised.
The KYC process is carried out to ensure the safety of all players and to comply with the platform's operating standards. Documents that may be requested include identification, proof of address and payment method details. This verification is a mandatory requirement before your first withdrawal is processed.
4. Deposits and Fund Withdrawals
365cui supports a range of local Malaysian payment methods including FPX, DuitNow, Touch 'n Go eWallet, and GrabPay. All transactions are processed through a secure payment system protected by 256-bit SSL encryption.
Withdrawals will only be processed to the account or payment method registered under the same player's name. 365cui reserves the right to hold withdrawals until the KYC verification process is complete. Attempts to withdraw funds to a third-party account will be declined and may result in further investigation.
5. Bonus and Promotion Rules
All bonuses and promotions offered by 365cui are subject to specific terms of use. These terms will be clearly stated in each promotional offer. As a general guideline, the following basic rules apply to all bonuses:
- Each bonus may only be claimed once unless stated otherwise.
- Bonuses cannot be directly converted to cash before the wagering requirements are met.
- The wagering requirement must be completed within the bonus validity period.
- Using multiple accounts to claim the same bonus constitutes fraud and will be subject to action.
- 365cui reserves the right to void bonuses and related wins if there is evidence of abuse.
- Bonuses are only valid for accounts that have completed basic verification.
6. Accepted Player Conduct
365cui is committed to maintaining a safe, fair, and enjoyable gaming environment for all players. As such, the following actions are is strictly prohibited on our platform:
- Use of automation software, bots or any tool that automates gameplay.
- Collusion between players to gain an unfair advantage in table games.
- Exploiting technical vulnerabilities or platform bugs for personal gain.
- Creating fake accounts or using another person's identity information.
- Any form of money laundering or suspicious financial activity.
- Disruptive, bullying or threatening behaviour towards other players or support staff.
- Attempts to hack, breach or disrupt the platform infrastructure.
365cui employs a sophisticated detection system that continuously monitors gaming activity. Any suspicious activity will be investigated and may result in immediate account restriction, seizure of funds, and reporting to the relevant authorities where necessary.
7. Intellectual Property
All content on the 365cui platform — including logos, designs, graphics, text, software, domain names and user interfaces — is the exclusive property of 365cui or its licensed partners. This content is protected by applicable copyright, trademark and intellectual property laws.
Users are not permitted to copy, redistribute, modify, republish or exploit any part of the 365cui platform content for commercial purposes without prior written consent from our management. Infringement of these intellectual property rights may result in legal action.
8. Limitation of Liability
365cui provides the platform on an "as-is" basis and makes no express or implied warranties regarding continuous availability, accuracy of information, or fitness for a particular purpose. The platform may experience technical interruptions from time to time for maintenance purposes.
To the extent permitted by law, 365cui shall not be liable for:
- Financial losses or loss of profits arising from use of the platform.
- Service disruptions caused by factors beyond our control, including third-party infrastructure failures.
- Game results disputed after being verified by an audited RNG system.
- Losses resulting from unauthorized account access due to the user's own negligence.
9. Account Termination and Restriction
365cui reserves the right to suspend, restrict, or terminate any user's account at any time, with or without prior notice, for the following reasons:
- Violation of any term in this document.
- Fraud, identity falsification or suspicious financial activity.
- User's own request for self-exclusion or account closure.
- Instructions from the relevant legal authorities.
- Account inactivity exceeding 12 consecutive months.
In the event of account termination due to a violation, 365cui reserves the right to hold or seize the account balance pending completion of the investigation. For voluntary account closures with no violations, any valid balance will be processed for withdrawal once all compliance requirements are fulfilled.
10. Changes to Terms and Conditions
365cui reserves the right to update, amend, or replace these Terms and Conditions at any time in response to operational needs or regulatory changes. Notice of any changes will be communicated via platform notifications or email to your registered address.
It is your responsibility to review this page periodically to ensure you are always aware of the current applicable terms. The "Updated" date at the top of this document indicates when these Terms and Conditions were last revised.
11. Contact Us
If you have any questions, concerns, or feedback regarding these Terms and Conditions, the 365cui support team is ready to assist you through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
- Support Email: [email protected] (displayed as text only, not a link)
- Frequently Asked Questions: Visit the FAQ us for instant answers to the most frequently asked questions.
Our support team operates in Malay and English, and will endeavour to respond to all enquiries within 24 business hours.